GST is a consumption-based tax that is collected on the value added at every stage of the supply chain. Further, such a tax system has led to the consolidation of multiple indirect taxes like VAT, Service Tax, Central Excise Duty, etc.
Such a consolidation of the consumption taxes that existed in the previous indirect tax regime has led to the rationalization of the indirect structure. In addition to the simplification of the indirect tax structure, the GST System is also intended to bring about transparency, efficiency, and speed in the implementation and administration of tax.
Now, all of this was possible due to the setting up of the Goods and Services Tax Network (GSTN). GSTN is the IT initiative of the GST Council that has put in place a uniform interface for the taxpayer and a common and shared IT infrastructure between the Centre and States.
The GST Common Portal developed by GSTN functions as the front-end of the overall GST IT ecosystem. At this portal, the taxpayers can register, prepare documents for payment through banks and file GST returns.
On the contrary, the IT systems of CBIC and State Tax Departments function as back-ends. These systems handle tax administration functions such as registration approval, assessment, audit, adjudication, etc.
But, despite all these efforts, the implementation of GST has been grappling with a host of issues and challenges. And in order to resolve these challenges, the GST Council has put in place Help Desks and other platforms.[/vc_column_text]
GST Helpline Phone Numbers
| Help Desk | Contact Number |
| GSTN Help Desk | 0120-4888999 |
| CBIC GST | 1800-1200-232 |
| ICEGATE Help Desk | 1800-3010-1000 |
| Saksham Seva | 1800-266-2232 or 1800-121-4560 |
| GST Suvidha Providers (GSPs) | As per the Location |
| GST Seva Kendras | Multiple Phone Numbers as per the Zones. Click here for a detailed list. |
GST Helpline Portals
| Help Portal | Web Address |
| GSTN Help Desk | https://services.gst.gov.in/services/grievance |
| CBIC Self Service | https://cbic-gst.gov.in/cbec-portal-ui/?webticketing |
| ICEGATE Help Desk | https://www.icegate.gov.in/index.html |
| Saksham Seva | http://cbic.gov.in/ |
| GST Suvidha Centers | https://gstsuvidhacenters.com/ |
| GST Seva Kendra | http://www.cbic.gov.in/index |
| Grievance Redressal Portal for GST | https://selfservice.gstsystem.in/ |
GST Help Via Email
| Help Portal | Email Address |
| GSTN Help Desk | helpdesk@gst.gov.in |
| CBIC | cbicmitra.helpdesk@icegate.gov.in |
| ICEGATE Help Desk | icegatehelpdesk@icegate.gov.in |
| Saksham Seva | saksham.seva@icegate.gov.in |
| GST Suvidha Providers (GSPs) | Multiple email IDs. Click here to view./ |
| GST Seva Kendra (GSK) | info@gstsuvidhakendra.org |
GST Helplines
Few of these initiatives include:
- GST Practitioners
- Saksham Seva
- GST Seva Kendras (GSKs)
- CBIC Mitra Help Desk
- GST Suvidha Providers (GSPs)
- Self Service Grievance Redressal Portal of GST
So, following are the phone numbers, email addresses as well as web addresses of these platforms so that you can reach out to them and resolve your GST Related queries.
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